FAQ: Collision Repair

Keen's Body Shop • February 9, 2024
two cars are involved in a car accident on the side of the road .

In the aftermath of an accident, the top priority is ensuring that any potential injuries are promptly addressed. But once the dust settles and your health checks out, you'll need to take the necessary steps to return your vehicle to a safely drivable condition. If you've never needed collision repair before, then you might have some questions about how this process works. At Keen's Body Shop, our crew will be happy to answer any of your questions about getting your vehicle repaired by us. Here are some of the frequently asked questions about collision repair.


Where does my vehicle go after an accident?

Undriveable vehicles are commonly towed away to be professionally assessed. Your vehicle may go to a body shop. Or, depending on the situation, it may instead go to a facility operated by your insurance company for an evaluation. In situations where the car can still be safely driven, the driver may be able to keep using it until the repairs can be done at the shop.


How much does it cost to get collision damage repaired?

The severity of the damage will primarily determine the costs involved. And it's definitely better to go to a shop that is highly experienced with generating accurate estimates so that you don't get any surprises. Your insurance coverage will largely determine how much you have to spend out of pocket.


Do I get to choose where the repairs are done? Or does my insurance choose?

Your insurance agent might recommend that your vehicle gets repaired at a specific shop. However, you're the one who gets to decide where your car goes for the repairs. Before making your decision, it's worth doing some research to find a reputable shop that has a strong track record of providing top-quality service.


Where can I get excellent collision repair in Columbus?

When you need collision repair in Columbus and the surrounding area, visit the experts at Keen's Body Shop. At our local body shop, we can flawlessly address your vehicle's cosmetic needs. And feel free to use our easy online estimate tool!

4 Problems that Frame Damage Can Cause If It's Not Promptly Repaired

By Keen’s Body Shop • August 5, 2026
A vehicle's frame is its structural foundation, providing strength, stability, and support for the engine, suspension, and body panels. Even relatively minor collisions can bend or weaken the frame, and while the damage may not always be visible, it can have a significant impact on your vehicle's safety and performance. Ignoring frame damage can allow small problems to become much more serious over time. At Keen’s Body Shop, we provide expert automotive frame repair in the greater Columbus, OH area. Here are four reasons why it's important to have frame damage professionally repaired as soon as possible. Compromised Safety in Future Accidents Your vehicle's frame is designed to absorb and distribute crash forces during a collision. When the frame is bent or weakened, it may no longer protect occupants as intended. A compromised frame can affect the performance of crumple zones and other safety systems, potentially increasing the risk of injury in another accident. Prompt frame repair helps restore your vehicle's structural integrity and improves protection. Uneven Tire Wear and Alignment Problems Frame damage often affects your vehicle's alignment. Even a slight bend can throw the suspension and steering geometry out of specification, causing the vehicle to pull to one side. Misalignment also leads to uneven tire wear, reducing tire life. Repairing the frame helps restore proper alignment and promotes more even tire wear. Poor Handling and Reduced Stability A damaged frame can negatively impact how your vehicle handles on the road. You may notice wandering, vibrations, difficulty steering, or reduced stability during cornering and braking. These handling issues can become especially dangerous during emergency maneuvers or poor weather conditions. Restoring the frame to factory specifications helps ensure predictable handling and a smoother, safer driving experience. Reduced Resale Value and Higher Repair Costs Frame damage that goes unrepaired can significantly reduce your vehicle's resale value. Potential buyers are often hesitant to purchase vehicles with unresolved structural damage. In addition, continuing to drive with a damaged frame can place extra stress on the suspension and steering, potentially leading to additional repairs. Addressing the problem early is typically far less expensive than waiting until secondary damage develops. Automotive Frame Repair in Columbus, OH For expert collision repair in Columbus, Dayton, and Lancaster, OH , contact Keen’s Body Shop at  1-888-681-5336  . Feel free to give us a call to schedule an appointment!

Important Actions You Should Take Following an Auto Accident

By Keen’s Body Shop • July 3, 2026
In the moments that follow a collision, knowing what steps to take can help protect your safety, your legal rights, and your vehicle. Acting quickly and carefully can also make the insurance and repair process much smoother. Here’s a look at five important actions to take after a car accident. Ensure Safety and Check for Injuries The first priority after any accident is safety. Check yourself, passengers, and others involved for injuries. If anyone is hurt, call emergency services immediately. If possible and safe, move vehicles out of traffic to prevent further accidents and turn on hazard lights to alert other drivers. Call Law Enforcement It’s important to contact the police after an accident, even if it appears minor. A police report provides an official record of the incident, which can be helpful for insurance claims and any disputes. Officers can also help document the scene and gather necessary information. Exchange Information With the Other Driver Be sure to exchange essential details with the other driver, including names, phone numbers, insurance information, and license plate numbers. Avoid discussing fault or making statements that could be interpreted as admitting responsibility. Stick to factual information only. Document the Accident Scene If it’s safe to do so, take photos and videos of the vehicles, road conditions, damage, skid marks, and surrounding area. This documentation can be helpful when filing an insurance claim and can support your version of events if questions arise later. Choose a Trusted Collision Repair Shop After notifying your insurance company, it is important to select a reputable collision repair shop to assess and repair your vehicle. A trusted shop will provide a thorough inspection, accurate estimate, and high-quality repairs that restore both safety and appearance. Choosing experienced professionals helps ensure that hidden damage is properly addressed and your vehicle is returned to safe operating condition. Collision Repair in Columbus, OH For expert collision repair in Columbus, Dayton, and Lancaster , contact Keen’s Body Shop at  1-888-681-5336  . Our team of experienced technicians can properly restore your vehicle. Feel free to give us a call to schedule an appointment !
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