FAQ: Collision Repair

Keen's Body Shop • February 9, 2024

two cars are involved in a car accident on the side of the road .

In the aftermath of an accident, the top priority is ensuring that any potential injuries are promptly addressed. But once the dust settles and your health checks out, you'll need to take the necessary steps to return your vehicle to a safely drivable condition. If you've never needed collision repair before, then you might have some questions about how this process works. At Keen's Body Shop, our crew will be happy to answer any of your questions about getting your vehicle repaired by us. Here are some of the frequently asked questions about collision repair.

Where does my vehicle go after an accident?

Undriveable vehicles are commonly towed away to be professionally assessed. Your vehicle may go to a body shop. Or, depending on the situation, it may instead go to a facility operated by your insurance company for an evaluation. In situations where the car can still be safely driven, the driver may be able to keep using it until the repairs can be done at the shop.

How much does it cost to get collision damage repaired?

The severity of the damage will primarily determine the costs involved. And it's definitely better to go to a shop that is highly experienced with generating accurate estimates so that you don't get any surprises. Your insurance coverage will largely determine how much you have to spend out of pocket.

Do I get to choose where the repairs are done? Or does my insurance choose?

Your insurance agent might recommend that your vehicle gets repaired at a specific shop. However, you're the one who gets to decide where your car goes for the repairs. Before making your decision, it's worth doing some research to find a reputable shop that has a strong track record of providing top-quality service.

Where can I get excellent collision repair in Columbus?

When you need collision repair in Columbus and the surrounding area, visit the experts at Keen's Body Shop. At our local body shop, we can flawlessly address your vehicle's cosmetic needs. And feel free to use our easy online estimate tool!

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Common Sources of Vehicle Scratches and How to Prevent Them

By Keen’s Body Shop • May 1, 2026

Keeping your vehicle’s exterior in pristine condition can be a challenge, especially with everyday exposure to potential hazards. Even small scratches can dull your car’s appearance and lead to more serious paint damage over time if left unaddressed. While some wear and tear is inevitable, many scratches are caused by common, preventable situations. But if your car does get scratched, you’ll want to get the repairs done ASAP so that rust doesn’t get a chance to set in. At Keen’s Body Shop, we provide expert car scratch repair in the greater Columbus, OH area. Here’s a look at some of the common causes of car scratches and tips for preventing them. Improper Washing Techniques Believe it or not, washing your car incorrectly is one of the leading causes of surface scratches. Using dirty sponges, stiff brushes, or old rags can drag grit across the paint, leaving behind fine swirl marks. To prevent this, use a clean microfiber wash mitt and follow the two-bucket method—one bucket for soapy water and another for rinsing your mitt. Dry your car with a soft microfiber towel to avoid scratching during the drying process. Parking Lot Dings Busy parking lots are full of potential hazards, from shopping carts to car doors swinging open too wide. Tight spaces increase the likelihood of accidental contact that can scratch or chip your paint. To reduce the risk, park farther away from high-traffic areas and choose spots with more room when possible. Being mindful of your surroundings can go a long way in preventing unnecessary damage. Keys, Jewelry, and Everyday Items It’s easy to accidentally scratch your car with items you carry every day. Keys, rings, bags, and even belt buckles can leave marks when brushing up against the vehicle. To avoid this, be conscious of how you approach your car. Avoiding leaning against the vehicle can help minimize the risk of damage. Environmental Debris and Weather Outdoor elements such as tree branches and kicked-up gravel can contribute to scratches. Even something as simple as brushing against a low-hanging branch can leave a noticeable mark. Whenever possible, park in a garage or covered area. If outdoor parking is your only option, try to avoid parking under trees or in areas prone to heavy debris. Car Scratch Repair in Columbus, OH For expert auto body repair in Columbus, Dayton, and Lancaster, OH , contact Keen’s Body Shop at 1-888-681-5336 . Feel free to give us a call to schedule an appointment !

4 Reasons to Always Fix Automotive Hail Damage Right Away

By Keen’s Body Shop • April 2, 2026

Hailstorms can cause significant damage to your vehicle’s exterior. Although small dents and dings may seem relatively harmless at first, ignoring hail damage can lead to bigger problems over time. Addressing the damage promptly helps preserve your vehicle’s appearance, value, and structural integrity. At Keen’s Body Shop , we provide expert automotive hail damage repair in the greater Columbus, OH area. Here are four important reasons to repair car hail damage as soon as possible. Prevents Rust and Corrosion Hail impacts can chip or crack your vehicle’s paint, exposing the metal underneath. Once the protective paint layer is compromised, moisture can reach the exposed metal and begin the rusting process. Over time, this can lead to corrosion that spreads beyond the original dent. Fixing hail damage quickly helps restore the protective barrier and prevents long-term damage caused by rust. Maintains Your Vehicle’s Value Even small dents can significantly reduce your vehicle’s resale value. Potential buyers often view visible damage as a sign of poor maintenance, even if the vehicle is otherwise in good condition. By repairing hail damage right away, you help preserve your car’s appearance and maintain its market value. This can make a big difference if you plan to sell or trade in your vehicle in the future. Prevents Further Damage What starts as minor hail damage can worsen over time. Exposure to the elements can cause paint damage to spread. Also, weakened areas of the vehicle’s exterior may be more susceptible to future impacts. Prompt repairs help stabilize the affected areas and prevent the damage from becoming more extensive. Improves Appearance and Driver Confidence Your vehicle’s appearance plays a big role in how you feel about driving it. Hail dents and chipped paint can make even a newer car look worn. Repairing the damage restores your vehicle’s polished look and can boost your confidence on the road. A well-maintained exterior also reflects positively on your overall vehicle care. Automotive Hail Damage Repair in Columbus, OH For expert auto body repair in Columbus, Dayton, and Lancaster, OH , contact Keen’s Body Shop at 1-888-681-5336 . Feel free to give us a call to make an appointment!